We’re Here for You

Whether you have a question about your order, need help with personalization, or just want to share how your child’s story went — we’d love to hear from you.

Get in Touch

📧 Email us: hello@bedtimeheroes.store

⏰ Response time: We respond to all messages within 24 hours, Monday to Friday.

Frequently Asked Questions

Before reaching out, you might find your answer in our FAQ section on the homepage — we’ve covered the most common questions about personalization, delivery, and our guarantee.

Order Support

If you have a question about an existing order or haven’t received your story within 24 hours of purchase, please email us with your order number and we’ll resolve it immediately.

Our Promise

We stand behind every story with a 30-day money-back guarantee. If you’re not completely amazed, we’ll refund you in full — no questions asked.

Every child deserves to feel brave. We’re honoured to be part of your family’s bedtime journey.