Refund policy

30-Day Money-Back Guarantee

At Bedtime Heroes, we stand behind every story we create. If you are not completely amazed by your child's personalized story and video, we will refund you in full — no questions asked.

Eligibility

• Refund requests must be submitted within 30 days of purchase
• Contact us at bedtimeheroes.store@gmail.com with your order number
• Refunds are processed within 3–5 business days to your original payment method

Digital Product Policy All Bedtime Heroes products are digital deliverables (PDF storybook + animated video). Because of the personalized nature of each story, we do not offer exchanges — only full refunds under our 30-day guarantee.

How to Request a Refund Email us at bedtimeheroes.store@gmail.com with:

• Your order number
• The email address used at checkout
• A brief note about your experience (optional but appreciated)

We will respond within 24 hours and process your refund promptly.